Parcel Protection: Your Peace of Mind

 

 

Helping You Shop with Confidence 

While we do everything we can to ensure safe, timely deliveries, we understand that issues can occasionally arise. Parcel Protection offers an extra layer of support, so if something goes wrong, you're not left chasing answers. 

For a small additional fee, this service provides practical support with fast resolutions and focused assistance for common delivery issues. 

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What’s Covered? 

✓ Marked as Delivered but Not Received 
If your parcel is marked as delivered but hasn’t turned up, we’ll investigate and aim to offer a resolution, such as a reshipment or refund, within 5-7 working days. 

✓ Damaged Items 
If your order arrives visibly damaged or unusable, we’ll assess and provide a fair solution, which may include a replacement or refund. 

✓ Undelivered Orders 
If tracking hasn't updated after 10 working days, we’ll step in to investigate and provide next steps without unnecessary delay. 

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Why Add Parcel Protection? 

  • Fast, no-fuss support if your parcel is lost, stolen, or damaged 

  • Priority handling of your delivery issues. Your case goes to the front of the queue 

  • Hassle-free experience backed by our dedicated support team 

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Need Help? 

Email us at hello@muddaddy.com with your order number. Include ‘Urgent’ in the subject line. We’ll review your case and work towards a resolution quickly and fairly. 

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Our Commitment 

This optional service offers added reassurance and complements your existing consumer rights. While we can’t prevent every issue, we’re committed to handling delivery problems with care and urgency, so you can focus on enjoying your Mud Daddy. 

Choose Parcel Protection at checkout for added peace of mind.